To ensure a pleasant and transparent stay for all guests, the terms and conditions of Appartamenti Rin Livigno can be read below.
1. Company details
Ragione Sociale: Heralc srl
Codice Fiscale: 92002830146
Sede Legale: Via Plan 21G, 23041 Livigno (SO), Italia
Email: info@rinlivigno.it
Telefono: +39 0342 996 714
Sito Web: rinlivigno.it
2. Object of the Service
Rin Apartments offers accommodation services, as well as a range of additional services:
- Free Wi-Fi connection;
- Private parking;
- Ski storage and bike room;
3. Booking Policies
3.1 Booking Confirmation
The reservation is confirmed only after receiving a deposit equal to 30% of the total cost of the stay, payable by bank transfer or credit card. Confirmation will be sent by email.
3.2 Non-Refundable Offers
For some special offers or promotions (e.g. non-refundable discounted rates), payment of the full amount may be required at the time of booking. In such cases, no refund will be possible in the event of cancellation, modification or no-show.
3.3 Balance of the Stay
The balance of the stay must be paid upon arrival at the facility, unless otherwise agreed. We accept cash (within the limits of the law), credit/debit cards and advance bank transfer.
4. Cancellation, Modification, No-show and Early Departure Policies
4.1 Standard Cancellation
- Up to 30 days prior to arrival: refund of the deposit or issuance of a voucher for the same amount, valid for 12 months;
- From 29 days prior to arrival: penalty of 30% of the stay;
- From 3 days before arrival: penalty of 50% of the stay;
- In case of late cancellation: penalty of 100%;
Conditions may vary for low season periods or promotional offers; any exceptions will always be communicated at the time of booking.
4.2 Changes to the Booking
Requests for changes (e.g. change of dates, number of guests) are subject to availability, must be communicated in writing and do not guarantee that the original rate will be maintained. Changes communicated after the free cancellation deadline may be considered partial cancellations, with the application of the corresponding penalties.
4.3 No-show
In the event of a no-show, i.e. failure to arrive at the hotel without any communication from the guest by the scheduled arrival date, full payment for the stay will be required. If the booking requires non-refundable advance payment, the entire amount will be retained. The Management reserves the right to release the room from the following day, unless timely notification is received.
4.4 Early Departure
In the event of early departure from the booked dates, no refund will be given for nights not spent at the hotel. Even in the event of late arrival, full payment for the booked stay will be required.
5. Rules of the Stay
5.1 Check-in / Check-out
Check-in: from 2:30 p.m. to midnight and Check-out: by 10:30 a.m.
5.2 Tourist Tax
€ 3.50 per person per night for guests from the age of 16 for a maximum of 7 nights.
5.3 Pets
Our property is pet-friendly, but we only accept dogs. We are not equipped to accommodate other types of pets. We are happy to welcome dogs of any size, as long as they are well-behaved and notified at the time of booking.
Accommodation rules:
- Daily cost: €20.00 per pet;
Rules of conduct:
- It is prohibited to allow animals on beds or furniture, or to allow them to sleep there. In the event of non-compliance (e.g. hair, stains, persistent odours), an extra cleaning fee starting from €50.00 will be charged;
- Owners are responsible for any damage to property or injury to persons caused by their pets.
5.4 General Rules of Conduct
- No smoking indoors;
- Respect for quiet hours at night (10 p.m.–8 a.m.);
- Unregistered guests are not permitted;
- Any damage will be charged to the customer responsible;
7. Limitation of Liability
Rin Apartments is not liable for:
- Loss, theft or damage to personal belongings;
- Accidents caused by improper use of the facilities;
- Temporary lack of services (e.g. electricity, water, internet) due to force majeure;
- Delays or disruptions not directly attributable to the Management.
8. Privacy – GDPR
In accordance with EU Regulation 2016/679, the personal data provided is processed in a lawful, fair and transparent manner for purposes related to the booking and provision of the services requested.
Data processing is also carried out with the aid of IT tools for the following purposes:
1. To acquire and confirm your booking of accommodation and additional services, and to provide the services requested. As this processing is necessary for the definition of the contractual agreement and its subsequent implementation, the provision of data is mandatory. If you refuse to provide your personal data, the booking cannot be confirmed and the requested services cannot be provided. The processing will terminate after your departure, but some personal data may or must continue to be processed for the purposes and in the ways indicated in the following points;
2. To comply with the obligation set forth in the “Consolidated Law on Public Security” (Article 109 R.D. 18.6.1931 n. 773) which requires us to communicate to the Police Headquarters, for public safety purposes, the personal details of guests staying at the hotel in accordance with the procedures established by the Ministry of the Interior (Decree of 7 January 2013). The provision of data is mandatory, and in case of refusal to provide it, it will not be possible to stay;
3. To comply with current administrative, accounting and tax obligations. For these purposes, processing is carried out without the need to obtain your consent. The data is processed by us and our representatives, and it is only disclosed externally in compliance with legal obligations. If you refuse to provide the data necessary for the above purposes, the requested services cannot be provided. The data acquired for these purposes is stored for the time required by the respective regulations (10 years, and even longer in the case of tax investigations);
4. To speed up registration procedures for future stays. For this purpose, after obtaining consent upon arrival at the facility, which can be revoked at any time, the data will be stored and used for future stays for the purposes mentioned above;
5. Send our promotional messages and updates on rates and offers. For this purpose, upon obtaining optional consent, which may be revoked at any time, the data will be stored and will not be disclosed to third parties.
The rights of the data subject:
The European Regulation recognises certain rights, including the right of access and rectification, or erasure or restriction or objection to processing, as well as the right to data portability, if and to the extent applicable (Articles 15 to 22 of EU Regulation No. 679 of 2016). Furthermore, it is possible to lodge a complaint with the supervisory authority, in accordance with the procedures laid down by current legislation.
To exercise these rights, please write to: info@rinlivigno.it. The complete privacy policy is available on the website and at reception. For any further information, and to exercise your rights under the European Regulation, please contact:
Data controller: Heralc s.r.l Hotel
Data processor: Sharon Zini
9. Jurisdiction
For any dispute arising from the interpretation or execution of these terms, the court of Sondrio (SO) shall have exclusive jurisdiction.
